Customer Success

Our Customer Success team serves as the primary point of contact for our customer base, onboarding new customers and providing ongoing support and training. This team’s mission is to ensure that our organization is responsive to customer needs and to help maximize customers’ investment into our products.

Primary Responsibilities

  • Onboarding new customers – providing training and project management as they implement our software solutions.
  • Acting as the primary point of contact for customer questions, problems, and enhancement requests.
  • Providing on-going training seminars to customers and creating a variety of customer-facing product resources (videos, documentation, best practices).
  • Assisting with product development activities, including testing new features and researching bugs reported by customers.
  • Serving as an internal product expert on our SaaS solutions to other internal teams.

We are looking for team members who

  • Enjoy an informal, family-like environment.
  • Want the opportunity to work in an environment with minimal politics and bureaucracy.
  • Have a strong work ethic and are self-motivated. We are not micromanagers.
  • Possess a low maintenance personality and get along well with others. We are low drama.
  • Take it personal. We want teammates who will take ownership in the company’s success.

Compensation & Benefits

  • Competitive pay based on experience (increases and bonuses based upon performance)
  • Group medical and dental plans (partially paid by the company)
  • Health Savings Account (including a monthly company contribution)
  • Company paid long-term disability insurance
  • Paid Time Off (starting out at 15 days) & paid major holidays
  • 401k Plan (5% company match)
  • 401k Profit Sharing Plan (we contributed an additional 5% of compensation last year)
  • Flexible and healthy work schedule (more than 40 hours is uncommon)

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