Customer Success
Primary Responsibilities
• Onboarding new customers – providing training and project management as they implement our software solutions.
• Acting as the primary point of contact for customer questions, problems, and enhancement requests.
• Providing on-going training seminars to customers and creating a variety of customer-facing product resources (videos, documentation, best practices).
• Assisting with product development activities, including testing new features and researching bugs reported by customers.
• Serving as an internal product expert on our SaaS solutions to other internal teams.
We are looking for team members who
• Enjoy an informal, family-like environment.
• Want the opportunity to work in an environment with minimal politics and bureaucracy.
• Have a strong work ethic and are self-motivated. We are not micromanagers.
• Possess a low maintenance personality and get along well with others. We are low drama.
• Take it personal. We want teammates who will take ownership in the company’s success.
Compensation & Benefits
• Competitive pay based on experience (increases and bonuses based upon performance)
• Group medical and dental plans (partially paid by the company)
• Health Savings Account (including a monthly company contribution)
• Company paid long-term disability insurance
• Paid Time Off (starting out at 15 days) & paid major holidays
• 401k Plan (5% company match)
• 401k Profit Sharing Plan (we contributed an additional 5% of compensation last year)
• Flexible and healthy work schedule (more than 40 hours is uncommon)